HUGH is a 24/7, anonymous peer support community for employees. It combines peer-to-peer support with professional safeguarding and moderation, plus access to partner-provided counselling and helpline services when employees need more — all accessible across 26+ languages.
Employees can access HUGH through the iOS app, Android app, or web app. We support SSO for frictionless sign-in with existing work credentials, or employees can sign up using their work email. If some of your people don't have work email addresses, contact us and we'll find the right access option for your setup.
HUGH is for employees at partnered organisations. Users verify their status with a valid work email address, which keeps the community safe and relevant.
Yes. HUGH welcomes employees of all ages, roles, and locations. Our community is diverse and inclusive, and supports everyone from frontline teams to senior leadership.
It depends on your requirements. Some organisations are up and running in a matter of days, while more complex setups involving SSO, white-labelling, or multi-site rollouts can take a few weeks.
No. HUGH is designed to complement and extend your existing services, not add to their workload. By providing 24/7 peer support and early intervention, we help employees get support before issues escalate.
TogetherAll has done meaningful work in the wellbeing space. HUGH takes a different approach: alongside professional moderation and safeguarding, we focus on building a platform employees genuinely want to engage with, driving higher adoption and deeper impact for your organisation. Book a demo to learn more.
HUGH is designed to work alongside your existing Employee Assistance Programme (EAP), not replace it. As an upstream, always-on intervention, HUGH absorbs everyday support demand, freeing your wellbeing teams to focus on the people who need them most. Book a demo to learn more.
HUGH is moderated 24/7 by our Trust & Safety team who review all content, supported by AI that flags potentially harmful content for human review.
HUGH is not an emergency service. However, our 24/7 Trust & Safety team monitors all conversations and has protocols for identifying and supporting users who may need help.
Yes. HUGH has a 24/7 Trust & Safety team that monitors conversations and intervenes when needed. Employees also have access to a partner-provided helpline.
I-CARE is our safeguarding and escalation framework. It stands for Identify, Connect, Assess, Respond, and Evaluate, ensuring every employee in distress receives the right level of care.
Yes. Research consistently shows that peer support is effective for reducing feelings of isolation, improving wellbeing, and increasing help-seeking behaviour. See our evidence and research.
Peer support is backed by a growing body of independent research, and TalkLife has over a decade of experience running safe peer communities at scale. Visit our evidence-based page for full details.
Organisations typically see increased engagement with wellbeing services, earlier identification of at-risk employees, and reduced pressure on EAP and counselling waiting lists.
Absolutely. HUGH operates globally across 26+ languages with real-time translation. Employees in global teams or working abroad can access support whenever they need it.
Employees write in their own language. HUGH instantly translates the content for every other user, supporting 26+ languages.
We provide real-time incident reports and quarterly sentiment analysis reports with anonymised insights into employee wellbeing trends. Explore our reporting and insights.
Yes. Through our partner providers, employees can access on-demand teletherapy with licensed therapists on a pay-per-session basis.
Our Peer+ Buddy Programme trains employees to be peer supporters on the platform. Visit our volunteering page for details.
Still have questions?
Our team is happy to walk you through HUGH and answer any questions specific to your organisation.