Employee Safeguarding

TalkLife Workplace is a global social network where employees can talk openly and honestly with others about the ups and downs of life. It's a place where no one needs to feel alone or judged for who they are.

TalkLife Workplace is available on iPhone, Android, and desktop and is free for employees to download when they use their work email address.

We are an online peer support community and not a clinical service. We cannot diagnose or treat users and we do not provide advice or professional support. If you are worried about your own mental or physical health or someone else's, please seek professional help from a doctor or qualified health practitioner.

TalkLife Workplace is not a crisis support service and we cannot directly support users who are suicidal. If we identify someone in need of immediate support or showing signs of being in crisis, we signpost them to emergency services or one of the resources listed in our help center.

We are not providing direct crisis support through TalkLife Workplace. As such, we do not allow posts that actively discuss suicide attempts or methodologies. We prominently provide resources on where to seek crisis support help for people in our 'I need help' section in-app.

With TalkLife Workplace, all of your existing employee support services are embedded in-app for intelligent signposting alongside our verified 24/7 crisis support options and global resources.

TalkLife Workplace has a global safety team working around the clock to remove inappropriate content and users within seconds. They are professional paid staff and review every flagged post in real time.

When it comes to wellbeing, privacy, and safety are of the utmost importance. Users who violate our guidelines will have their posts removed and if necessary will be suspended from use for 48 hours.

Users who are repeat offenders are blocked for a further 7 days and finally a lifetime ban.

Every member of the TalkLife Workplace community has the ability to flag content and users. These flags are instantly reviewed and acted upon by our safety team.

In addition, we provide users with a number of features to enable them to customize their experience of TalkLife Workplace and to protect themselves.

We also employ automated machine learning systems which warn users against posting explicit language and graphic terms and encourage them to post in a way that's safe for everyone. We provide real-time, human-in-the-loop moderation averaging 40-second response times. These systems also signpost to crisis support services when a user begins writing content that suggests they are at risk.

We empower users so they can control their online experience. Our blocking feature means people can block a user so that person is unable to contact them and will not appear on any of their TalkLife Workplace features.

There is also the option to hide users if they would prefer not to see any content from them on their feed.

Users can flag any inappropriate or abusive content. This will bring it to the attention of the TalkLife Workplace safety team who are able to suspend or ban users where necessary.

Members can flag content in the following categories: abusive, unsafe, overly promotional, unrelated, nudity or upsetting. They can flag content on the TalkLife Workplace feed, private messages, or an individual user's profile.

These exist to protect our users from potentially triggering content. They can set their own trigger warnings and we will put a filter over posts that contain content that they don't want to see.

We also encourage users to add a trigger warning to their own posts if they think they could be triggering to another user. We do not allow posts that talk graphically or in detail about suicide, self-harm, or eating disorders. Please see our community guidelines for more information.

TalkLife Workplace is rated 17+ in the Apple App Store & has an IRAC certificate in Google Play. We are committed to complying with the United States Children Online Privacy Protection Act (COPPA).

The site and services are not targeted at children under the age of 16. We do not knowingly collect information from children under the age of 16 and if you are under this age you must not use our app or our site. If we become aware that you are under 16 and using our app or our site, we may terminate your user account.

Once a user has downloaded TalkLife Workplace with their work email address, they are able to open TalkLife Workplace and view the TalkLife Workplace feed. In order to actively use the platform, they will need to create an account.

At TalkLife Workplace, we know the importance of privacy and confidentiality in wellbeing. We remove anything that might personally identify a user, such as their email address, telephone number, or precise location.

We are committed to protecting employee privacy and ask our users to do the same. Our platform allows you to connect and share your comments, content, and information publicly or with friends. We ask our users to please be mindful of their own privacy needs and the privacy needs of others as they choose whom to connect with and what to share and make public.

We may use third-party vendors, such as Amazon, to store your data. Your data may be transferred to and stored in locations outside the European Economic Area ("EEA"), including but not limited to the United States.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL or other appropriate technology.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We reserve the right to remove content and/or delete user accounts at our discretion, including if a user violates any of the agreed terms of service or breaches our community guidelines.

If you notice any user acting in violation of these rules please report this immediately to our system administrators at support@talklife.co.

TalkLife is a member of GovRAMP (Government Risk and Authorization Management Program) and is enrolled in the GovRAMP Progressing Security Snapshot program. This reflects our commitment to meeting rigorous, industry-recognised security standards and protecting user privacy and data.

Our platform is assessed against the NIST SP 800-53 security controls — a framework widely adopted by U.S. federal and state agencies to manage and mitigate cybersecurity risk. This ensures our systems align with best practices for access control, data protection, incident response, and continuous monitoring.

Participation in the Progressing Security Snapshot program requires regular independent assessments and continuous oversight, including monthly check-ins to track progress, validate controls, and maintain compliance. Security is not a one-time milestone but a continuously monitored and improved part of our operations.

Our enrollment also supports eligibility for TX-RAMP status, enabling us to meet the security requirements necessary to provide services to government institutions in Texas.

TalkLife Workplace is listed on the StateRAMP Product List as a Progressing participant, demonstrating our active commitment to achieving full compliance and maintaining high security standards.